Shipping & Returns

Q: How fast do you ship orders?
A: PPI offers same day shipping for all orders received Monday through Friday by 12:00 p.m. Pacific Time. Orders received after 12:00 p.m. or on weekends or holidays will be shipped the next regular business day.  

Q: Can you ship my order to a P.O. Box?
A: Orders from the U.S. are normally shipped via a traceable method, which requires a street address. This allows us to track your package in the event of a problem or delay. If you are unable to provide a street address, your order may be delayed. Someone should be available at the street address to receive and sign for the package.

Q: What are your Shipping & Handling charges?
A: Shipping & Handling charges will appear as a separate item on your invoice. This charge includes secure packaging, insurance, and rapid processing of your order. Rates and delivery times are based on the destination and the specific shipping method you select for your order. Guaranteed delivery time does not include the day you placed the order. 

U.S. DESTINATIONS
Orders sent via UPS. Rates and delivery times based upon the chosen shipping method: 

• Ground service (traceable) to destinations in the U.S. (3-5 business days): 10% of the order subtotal, $15.00 minimum ($60 minimum for Alaska/Hawaii).
• 2nd Day Air: 20% of the order subtotal, $35.00 minimum ($75 minimum for Alaska/Hawaii)
• Overnight: 25% of the order subtotal, $60.00 minimum ($90 minimum for Alaska/Hawaii).

CANADA DESTINATIONS

Orders sent via UPS (3-5 business days, traceable): 15% of order subtotal, $40.00 minimum. Customers are responsible for all applicable duties and taxes.

OTHER INTERNATIONAL DESTINATIONS

Expedited service (3-5 business days, traceable) to other international destinations 15% of order subtotal, $60.00 minimum. Customers are responsible for all applicable duties and taxes.

Q: How fast do you ship orders?
A: Orders placed online will receive an e-mail confirmation. For further information about the status of your order, please contact us at info@tjta.com. Please include the exact name and complete shipping address that you used when placing the order.

Q: Will I have to pay any additional charges when my package is delivered?
A: For shipments to Canada and other international destinations (depending on the country and/or region) additional customs and/or duties may be assessed.

RETURN POLICY

Q: Which products and services are eligible for return at PPI?
A: You may return most items within 30 days of delivery. If you are returning physical materials, ensure they are unopened and in a condition suitable for resale. Please also include a copy of the original invoice with your return. Before mailing back any item, be sure to request a Return Merchandise Authorization (RMA) by emailing info@tjta.com. Unauthorized returns will be declined, resulting in no refund. If you have ordered T-JTA assessments, they can be canceled and refunded as long as results have not been generated. Non-T-JTA related returns (ie. distributed products from other publishers) are subject to a 20% restocking fee (a minimum of $10.00). Please note that shipping and handling charges are non-refundable. For safer tracking, return your items to PPI using UPS, certified mail, or another traceable method.

Q: What merchandise cannot be returned to PPI? 
A: T-JTA Dollars are non-returnable; all purchases are final. However, you can transfer T-JTA Dollars to another user if desired. T-JTA Training Kits fall under our standard 30-day return policy unless you have ordered and received results from a T-JTA assessment. Once results are obtained, the training kit purchase is non-refundable.

Q: Where and how should I return merchandise to PPI?
A: Return your merchandise via a traceable method (e.g., UPS, FedEx, or certified mail) to our physical address:
Attention: Returns Psychological Publications, Inc. 2205 First Street, Suite 110 Simi Valley, CA 93065-1981

NOTE: PPI is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service).

Q: What documentation needs to accompany my return?
A: To ensure prompt and appropriate processing of your credit, make sure you include the following documentation with your returned merchandise:

• A copy of your original invoice. (If you do not have a copy of the invoice, please reference the name of the authorized buyer, name of organization, PPI account number, and provide the complete address to which your order was originally shipped).
• A note including the reason for your return and any exchange request.

Q: Does PPI require prior return authorization?
A: Prior authorization should be obtained for all returns. Failure to obtain prior approval may result in a delay in processing your return. To obtain prior authorization, simply e-mail our customer service at tjta@tjta.com.

Q: Does PPI charge a restocking fee?
A: Returns on items that are not PPI publications require prior authorization and are subject to a 20% restocking fee.

Q: The item I received is damaged or defective. Do I have to pay to return it to PPI?
A: If you received an item that was damaged or defective, please contact our customer service at support@tjta.com or call us at (800) 345-8378. We will be happy to assist you in obtaining a replacement, and we can arrange for a pickup of the damaged or defective merchandise.

Q: I ordered the wrong item by mistake. Can I exchange it for another item?
A: Yes. The exchange process depends on the original method of payment:

• If you paid by a credit card or a check, we can apply the credit toward your purchase of the new item(s). Include your request for the exchange and any additional payment with the returned merchandise (see instructions under “Where and how should I return merchandise to PPI?”).
• If your original order was placed using a company/institutional purchase order, you will need to process the exchange request through your purchasing department (they may need to issue a new Purchase Order.) Then contact our customer service to expedite the exchange process.